Certified Patient Services, LLC is a private, independent patient advocacy practice.  Patient advocates — sometimes also referred to as health advocates or navigators, case managers, and similar titles — provide individualized service to their clients, patients who have grown fearful that they are not receiving the care they need or deserve as the healthcare system becomes ever more complex and difficult to understand.  Think of the patient advocate as a professional you hire to fight for your best interests in matters involving the healthcare system,just as an attorney fights for your best interests in matters involving the legal system.  They are focused on helping you to achieve the most favorable outcomes possible.

Patients and their caregivers are now reaching out more than ever to private, independent patient advocates for much needed assistance and support — so much so that Private Patient Advocacy has been cited as currently one of the fastest growing professions.  And as a profession, private patient advocacy offers a wide range of services covering just about any need that a patient may have.  Few patient advocates are knowledgeable and proficient in all areas, but rather each typically focuses on his or her own subset of specialties.  For that reason, it may be necessary for the patient to consult with more than one advocate to achieve their goals, but many advocates can refer clients to other advocates with complementary specialties, when necessary.  And larger private patient advocacy practices may employ several advocates, each with their own areas of expertise to meet more of the client’s needs all at one location.

Whether they practice as individuals or in groups, the overarching objective of the private patient advocate is to provide patients and their caregivers with the support and education that they need to make their own truly informed decisions regarding the care they receive.  That may take the form of coordinating care between providers, providing peace of mind in the hospital setting, interpreting medical information and terminology, exploring the latest mainstream and alternative treatment options, or reviewing medical records and bills to find errors or possible oversights.

The bottom line is that the private patient advocate has the background and knowledge to make the patient’s journey as smooth as possible while avoiding the conflicts of interest that can arise within the profit sectors of the healthcare system.  This provides the peace of mind to both the patient and the caregiver that a professional is handling the important details, allowing the patient to put their efforts toward healing and their caregiver toward supporting their loved one who needs their care.