Your health and well-being are our number one priority.  We know how difficult it can be to ask questions about things you don’t fully understand or to approach a provider who is intimidating or always seems to be in a rush or the frustration of dealing with providers who do not seem to hear or address your concerns, and we vow not to put our clients through any of that.  Our relationship with each client is that of a partnership — every question or concern you have becomes an open and honest one-on-one discussion between you and a member of our team.  Our goal, to get to know you and gain your trust so we can help get you from where you are to where you want to be.  We believe that, whether you have already visited us in the past or you are new to our practice, building and maintaining a strong mutual partnership is key to providing you with the best service possible and ensures the best possible chance at achieving your goal and improving your quality of life.

Every client should expect individualized service tailored specifically to their unique case.  You will benefit from the combined skills of our entire team acting on your behalf in a timely and professional manner with the aid of the latest technology.  We document everything along the way for both our records and yours, respecting and supporting your every decision, and we will not rest until your goals are met.

A successful client / patient advocate relationship must be cultivated in an environment of complete trust.  The client must trust that the advocate is working in their best interest, alone, without ulterior motives or nefarious intent.  Likewise, the advocate must trust that the patient is completely honest and forthcoming regarding all aspects of their life that may impact their health and the decisions made regarding their care.  So it is of the utmost importance to find a patient advocate who is completely transparent with you about all aspects of their practice and qualifications and who demonstrates intent to uphold the standards of the profession.

Board certified patient advocates — such as our founder, Kevin J. Kauffman, BCPA — are bound by the credential that they have earned to uphold the highest of ethical standards, as set forth by the Patient Advocate Certification Board.  The five basic ethical principles that guide the practice of the independent patient advocate are as follows:

• AUTONOMY — The Independent Patient Advocate shall always respect the patient’s right to make their own healthcare decisions and shall empower the patient to make these decisions with confidence.
• BENEFICENCE — The Independent Patient Advocate shall always work for the good of the patient, acting to further the patient’s legitimate interests while also protecting the patient from harm.
• JUSTICE — The Independent Patient Advocate shall always strive to do what is right, remaining fair and impartial throughout all aspects of his involvement with the patient.
• NONMALFEASANCE — The Independent Patient Advocate shall strive to avoid causing the patient harm and violating the patient’s trust, and he shall seek to repair any harm that may be caused despite these efforts.
• VERACITY — The Independent Patient Advocate shall always be truthful and honest and shall always present all facts and information to the patient as completely and accurately as possible.

In addition to these guiding principles, many patient advocates and advocacy practices (including Certified Patient Services, LLC) voluntarily subscribe to a strict Code of Conduct and Professional Standards, which you can read by following this link.